Privacy Policy

This statement sets the privacy policy and how Cerf Asia Sdn. Bhd. ("Ionkol"), its subsidiaries and associated companies (collectively, "Group") collects, uses, stores, discloses and/or handles personal information of customers and/or individuals in accordance with the Personal Data Protection Act 2010 ("PDPA").

Please read this statement to understand and/or learn about our information gathering and how we use your personal information. Our privacy policy is subject to change at any time without any notice, therefore, please review our privacy policy periodically to ensure that you are aware of any changes. By visiting this Website and/or providing your personal information to us, you are consenting to this privacy policy and you agree to the collection, access, use, storage, transfer and/or processing of your personal information, and, you also agree to be bound by the terms and conditions of this privacy policy.

This privacy policy applies to https://ionkol.com/ (the "Site") and it regulates the processing of your personal information and your rights in respect of your personal data.

1. Definitions

1.1. Personal information and/or data refers to any information which relates to you, directly or indirectly, including but not limited to any information that can be used to distinguish, identify and/or contact you such as name, gender, address, telephone number, email address, photo, occupation, designation, credit card details, bank account number, race, nationality and any other information that can be used to identify you and/or your business. For the purposes of this privacy policy, personal information encompasses sensitive personal information and/or personal data which relates to the information relating to your private information and/or other relevant business information.

1.2. For the avoidance of doubt, 'we' / 'our' / 'us' shall mean to Ionkol. 'you' / 'your' / 'yourself' / 'User' shall mean and refer to natural and legal entities that enter and/or use the Site.

2. Collection of Personal Information

2.1. We may collect personal information directly from you when you communicate with us (i.e. when you submit any form, participate in any survey, or when you contact us for any enquiries), make any order and/or purchase through our Site, enter or participate in any competitions or contests, lodge a complaint or provide feedback to us, respond to any marketing materials, and/or any other information you provide us from time to time.

2.2. We may also collect indirect information about you when you use certain third-party services on our Site and the collection of such indirect information is considered necessary for that purpose.

3. Use of Your Personal Information

3.1. We may collect and/or use personal information from you and/or from third-party(ies) for the following purposes:

3.1.1. To provide our services which include but not limited to providing communications, promotion and information on events which is organised, managed, provided, facilitated, sponsored and/or participated by us;

3.1.2. Registration of an account and/or membership with us;

3.1.3. For communication purposes;

3.1.4. For Administrative purposes;

3.1.5. To provide you with information about products, services, promotions, events, programs, activities offered by us or third parties which may interest you;

3.1.6. To facilitate payment for any products and/or services offered by us and/or third parties;

3.1.7. For internal record keeping;

3.1.8. To conduct research, study, analysis, survey, assessment and/or prepare data, reports and/or statistics to operate and improve our services and/or business activities to provide a smooth and positive user experience;

3.1.9. For us to carry out information and/or data sorting and analyses to enable us to have better understanding towards your health conditions and characteristics for us to provide better and/or suitable products and/or services to your needs;

3.1.10. To respond to any of your queries;

3.1.11. To communicate information to you which includes but not limited to sending e-mail to you or other communications regarding updates at the Website, and/or to contact you about your opinion of our services and/or products;

3.1.12. To prevent and/or detect of crime and/or fraudulent activities;

3.1.13. To comply with applicable laws.

4. Disclosure of Personal Data and/or Information

4.1. You hereby consent to and authorise us to disclose your personal data and/or information to third party(ies) in the following methods, including but not limited to:

4.1.1. Disclosing and/or sharing your personal information with third party(ies) for the purposes of delivering our services to you;

4.1.2. Disclosing and/or sharing your personal information provided by yourself on the Website to enable our medical practitioners, pharmacy practitioners, healthcare personnel and/or professional service providers whom we have contractual arrangements to provide relevant and necessary services and/or products;

4.1.3. Disclosing and/or sharing your personal information to our partners and affiliates to improve our services and also to create a better overall experience for you;

4.1.4. Disclosing your personal information when legally required to, and/or pursuant to an order by court, governmental entity, enforcement agencies under the law, local authorities, statutory bodies and/or other relevant authorities;

4.1.5. Disclosing your personal information to our employees, auditors, consultants, lawyers, accountants, vendors, partners, insurance companies and professional advisers.

5. External Links

5.1. Please be informed that the Site may consists of advertisement links to other websites, contents and resources which we have no control over such external links provided by any third party(ies).

5.2. You hereby agree and acknowledge that we are not responsible for any collection, usage, processing and/or disclosure of your personal information by any external sites, companies and/or persons, and/or any materials provided by such external sites. You also further agree and acknowledge that we will not be liable for any loss(es) and/or damage(s) which you may incur as a result of the collection, usage, processing and/or disclosure of your personal information by external sites or resources.

6. Rights to Access and Correct Your Personal Information

6.1. It is your right to access to, review, update, change, amend, correct or delete your personal information and/or your account at any time. As data subject, you may also check if we hold or use your personal data, as well as request for us to stop processing your personal data.

6.2. For the purposes of updating and/or correcting your personal information, we reserve the right to verify and authenticate your identity and your personal information to which you have requested access. We may deny your access to, correction, amending, updating and/or deletion of your personal information in the event that such access would violate any third party's rights and any applicable laws.

7. Changes To Our Privacy Policy

7.1. We reserve the right to amend, modify and/or change this privacy policy from time to time and the updated, modified and/or amended privacy policy shall apply and supersede any previous versions on that date this policy is being updated.

8. Obligation To Provide Accurate Personal and Business Information

8.1. It is your responsibility to provide correct, accurate, non-misleading, complete and updated information to us and updating your personal and business information when it becomes inaccurate, outdated, incomplete and misleading.

9. Transfer and Sharing of Data

9.1. Where we consider it to be necessary i.e. for the purposes of providing any service and/or product to you, we may transfer and share your personal information to our partners, affiliates, agents or any third parties within or outside Malaysia. We will take reasonable steps to ensure that such local and foreign entities are contractually bound not to use your personal information for any other purposes except to provide the services and/or products.

9.2. For the avoidance of doubt, we will not be responsible for any loss(es) and/or damage(s) caused to you by the collection, usage, processing and/or disclosure of your personal information by the contracted entities and/or third party(ies) for any other purposes other than for providing the relevant contracted services and/or products.

10. Cookie Policy

10.1. You acknowledge that we may use cookies and other forms of technology to enable us to track some of your online activities made through our website or affiliated parties websites for us to improve your online experience.

11. Indemnity

11.1. You hereby agree to indemnify us from any legal proceedings, suits, actions and disputes by any third party arising out of the disclosure of your personal information by you to any third party, either through our Site or through your use and access of any third party's website, app and/or resources. We are not responsible and assume no liability for any actions by third parties regarding your personal information, which you may have disclosed and/or provided to the third parties.

12. Contact Us

12.1. Should you have any queries, concerns and/or complaints in relation to this privacy policy, you contact us at support@ionkol.com

Effective Date: 1st January 2025